Shipping Policy

Shipping Policy

Every order is carefully packed by our tiny team in Sydney, Australia <3
We do our best to send your order on its way as quickly as possible, and appreciate your patience during busier periods when dispatch times may be a little slower.

Shipping Rates

Shipping costs are calculated at checkout based on your location and order size.
You can see the exact price at checkout before completing payment.

We ship worldwide. If your country isn’t showing at checkout, please reach out and we’ll do our best to find a way.

Delivery Times

  • Australia: 5–7 business days

  • International: Usually around 2 weeks, but can take anywhere from 7–40 days depending on how far you are from Australia

Local Pickups

We don’t currently offer local pickup. All orders are sent directly to the address provided at checkout.

Tracking & Delivery Partners

All parcels are shipped with Australia Post and include tracking.
Once your order reaches your country, it will be handed over to your local postal service. You can use the same tracking number on their website for updates:

  • Canada – Canada Post

  • France – La Poste

  • Germany – Deutsche Post

  • Ireland – An Post

  • Italy – Poste Italiane

  • Mexico – Correos de México

  • New Zealand – NZ Post

  • Singapore – SingPost

  • Spain – Correos

  • Sweden – PostNord

  • Switzerland – Swiss Post

  • United Kingdom – Royal Mail

  • United States – DHL * Tariff fees may apply

Order Confirmation & Tracking

Once your order is placed, you’ll receive a confirmation email.
If you don’t see it, please:

  • Check your spam/junk/trash folders

  • Make sure your inbox isn’t full

  • Double-check that your email address is correct

  • If you used PayPal or Apple Pay, check the email linked to that account

When your order ships, you’ll receive another email with your tracking number so you can follow its journey to you.

Packing & Dispatch

Orders are packed in the order they are received.
Once your order has been dispatched, you’ll receive your tracking details.

  • All parcels are sent via Australia Post and include tracking

  • Remote or rural locations may take a little longer to arrive

  • Express shipping speeds up delivery but doesn’t move your order to the front of the queue

Shipping Protection

We recommend adding Route Shipping Protection to your order at checkout.
It’s automatically offered but completely optional.
If your parcel is lost, stolen, or hasn’t shown up, you can make an instant claim for a refund or replacement directly with Route using this link